Support Center

Frequent Asked Questions

#1 How can I make sure iCare is able to restore my data?

A: If files can be previewed in the trial, it would be restored sound. Currently photos and office files doc xls are available for preview. Please use trial before purchase. What's more, iCare supports to restore 30 files for free in the trial.

#2 The restored files are not openable?

A: When scanning your lost data, iCare would scan the whole drive and find every possible file on the drive, some of them are just your lost data, some of them are those you don't need when you deleted a long time ago. They may become corrupted during new data written. Those overwritten data would be not openable since they were useless files to you in the past and you allowed data overwritten.

What you need to do is to find the ones that you need. Ignore the corrupted files.

>>>>Tips: please do not install software on the drive where you lost data to avoid data overwritten. If you continue using your drive/card after data loss, ie saving new data to the drive before data recovered, then some of your lost data would become corrupted too.

#3 Cannot Preview files

Answer: Currently iCare is able to preview photos, document, and excel files. Other files format cannot be previewed. If you want to make sure whether iCare is able to restore them for you, be free to use trial which allows saving 30 files for free.

If photos, office files cannot be previewed in the trial, it has two reasons:

  • 1, Those files are not the ones you need which have been overwritten in the past;
  • 2, Lost photos and office files are damaged during data loss and won't be able to recovered as sound.

>>>> What should you do - find the ones that can be previewed, or save 30 files in the trial to see whether they are those you want

#4 The license code does not work

A: This may happen when you have a different code for different edition. Please email and tell us the version and edition of iCare you have. Only paid users enjoy free code.

#5 Can iCare 100% restore my data?

A: Usually iCare is able to restore almost all of your lost data if you stop using your drive after data loss. However as data recovery is complicated since Windows would write data when opening or shutting down system, some of your lost files may have become corrupted. We cannot ensure 100% success of data recovery in each case.

>>>>>>>We recommend you use trial before purchase which allows 30 files free data recovery, preview lost data in the trial. What's more, we recommend you use every recovery option provided by iCare.

#6 Can I install the program on a USB drive?

A: Yes, you can install it on a usb drive from a PC but the program will only work on the PC where you install it on a usb drive.

#7 Can I restore the lost file to system partition or desktop?

A: It is highly recommended that you not save the file on system partition.

#8 Bad MBR or system not bootable, how can i restore files?

A: Connect your bad disk to another PC and run iCare Software to restore files.

#9 The demo finds my files but the full version cannot recognize my storage device?

A: Please do not download the program and install it again after purchase. The download link provided in Regnow is older version, please omit it. You can active the demo by the purchased code and you don't have to reinstall the program.

#10 The program hangs on there where it was trying to build lost files trees?

A: Please understand it takes hours for building lost file trees if your files are huge. We are 100% sure it will pass, and your patience is highly appreciated.

Q: The trail found my files, does it mean my files can be restored?

A: Yes, if lost files are found in demo, it proves that this program is able to restore your lost files and you need to purchase a code to active this program and then you can save lost files.

Other Support

Should you have any question be free to send an email to

Currently there is only email support available. We promise to reply your email in 24 hours. When contacting Technical Support, please help us by including the name, version no. and the problem in details.

Refund Policy

What's the refund policy from iCare

About Us | Contact | Resource | Partners | Support | Policy | Sitemap |

Copyright © 2014 iCare Recovery ALL RIGHTS RESERVED.