In January 9, 2016, iCare Recovery received a feedback from a user named as Arvind who had run iCare Data Recovery Pro on his PC to recover about 90% of his videos, pictures and PDF files back from an expandable external HHD that was not recognized by the PC:
"Hello iCare, Yes I'm a satisfied customer. The data recovery from my expandable external HDD was about 90 percent. This included videos, pictures and PDF files. The drive was not being recognized by the PC."
Here is the original message screenshot: